How to Know the Needs of Clients

Budget v/s Luxury Travel

In the travel field, every client is different. Some people want to stay in luxury hotels, while others prefer low-cost options. As a travel and tourism student, it’s important to understand how to plan trips based on what the customer wants and how much they can spend. Suggesting the right package helps make customers happy and builds trust for the future.

Understanding the Difference

Budget travel means spending less money. These travellers choose cheap flights, affordable hotels, and simple local food. Their main aim is to see more places without spending too much.

Luxury travel is about comfort, privacy, and special experiences. These travellers don’t mind spending more on first-class flights, fancy hotels, private cars, and unique activities.

How to Counsel Clients Effectively

Before suggesting a travel package, it’s important to ask some simple questions:

• What is your total budget for the trip?

• What type of experience do you want—relaxing, adventurous, or cultural?

• Do you like group tours or prefer private ones?

• Are you comfortable with budget hotels, or do you want a more luxurious stay?

  Their answers will help you choose the right travel plan for them.

Sample Packages: Budget vs Luxury

Here is an example of a 4-day trip to Goa to show how packages can differ:

                                                        Feature                                   Budget Package                                            Luxury  Package

                                                               Flight                                            Economy class                                                     Business class

                                                        Feature                                  Budget Package                                             Luxury Package

                                                              Stay                                             3-star hotel near the beach                              5-star resort with a private pool

                                                              Meals                                           Breakfast only                                                       All meals included

                                                              Transport                                    Shared cab                                                            Private car with driver

                                                              Activities                                     Sightseeing by bus                                              Yacht ride, spa, private tours

                                                              Cost                                              ₹18,000 per person                                               ₹75,000 per person

This simple table helps the client visualise the difference in comfort and cost.

Tips for Students

1. Know Your Options: Learn about different airlines, hotels, and activities so you can give the right advice.

2. Use Helpful Tools: Use websites like Amadeus or MakeMyTrip Partner to check prices and availability quickly.

3. Be Fair: Don’t force costly packages. Some people prefer low-cost travel, while others are happy to spend more for comfort.

4. Suggest Extras: Even budget travellers might pay more for fun things like a boat ride or cooking class. Give them choices.

5. Be Clear: Always tell the customer what is included in the package. Don’t hide any extra charges.

Conclusion

A good travel consultant understands both budget travellers and those who prefer luxury. Your job is to listen to what the client wants, plan their trip wisely, and give them clear options based on their budget. When you learn how to give the right mix of price and experience, you become a better travel expert and earn your client’s trust.